These Terms and Conditions constitute a legally binding agreement between Fino Global PA Ltd, registered number HE 470020, with its registered address at Louki Akrita 14, 3030 Limassol, Cyprus (hereinafter the "Company"), and each client, customer, account holder, beneficial owner, or authorized user of the Company's services (hereinafter the "Client").
These Terms and Conditions govern the opening and operation of the Client's account, the use of the trading platform and related electronic systems, deposits, withdrawals, refunds, disputes, and all ancillary rights and obligations arising between the Company and the Client.
1.1. The Company may, at its sole and absolute discretion, open a trading account for the Client upon receipt of the required identification and due diligence documents and upon the Client's acceptance of this Agreement.
1.2. Access to and use of the Client's account shall be strictly subject to these Terms and Conditions, as amended from time to time in accordance with applicable law and the Company's internal procedures.
1.3. The Client shall be solely responsible for ensuring that access to and use of the Company's services is lawful in the Client's country of residence, domicile, nationality, or any other jurisdiction to which the Client may be subject.
2.1. By signing this Agreement, the Client is entitled to apply for access codes within the Company’s electronic systems, enabling them to place orders for the purchase or sale of Financial Instruments with the Company, through a compatible Personal Computer or device connected to the Internet.
2.2. The Client acknowledges and understands that the Company reserves the right, at its absolute discretion, to terminate the Client’s access to the Company’s electronic systems or part thereof in order to ensure the effective and efficient operation of its systems and protect the interests of all its Clients and its own. In such cases, the Company may close any or all trading accounts of the Client.
2.3. The Client agrees and states that they will keep their access codes in a safe place and not reveal them to any other person. The Client will not proceed and will avoid any action that could allow irregular or unauthorized access to or use of the Electronic System.
2.4. The Client agrees not to use the platform in an abusive way by lag trading and/or usage of server latency, price manipulation, time manipulation, or similar practices. In such cases, the Company will reverse all related Client trades and close any or all trading accounts of the Client.
2.5. The Client will make all necessary efforts to keep their access codes secret and known only to them. The Client will be liable for all orders given through and under their access codes, and any such orders received by the Company will be considered as received by the Client. In cases where a third person is assigned as an authorized representative to act on behalf of the Client, the Client will be responsible for all orders given through and under the representative’s access codes.
2.6. The Client undertakes to notify the Company immediately if it comes to their attention that their access codes are being used unauthorized.
2.7. The Client acknowledges that the Company will not take action based on orders transmitted to the Company using electronic means other than those orders transmitted using the predetermined electronic Trading Platform.
2.8. The Client agrees to use software programs, including browser software that supports Data Security Protocols compatible with protocols used by the Company. Moreover, the Client agrees to follow the access procedure (Login) of the Company for Electronic Services that support such protocols.
2.9. The Client acknowledges that the Company bears no responsibility if unauthorized third persons have access to information, including electronic addresses, electronic communication, and personal data, when the above are transmitted between the Client and the Company or any other party, using the Internet or other network communication facilities, telephone, or any other electronic means.
2.10. The Company is not an Internet Service Provider nor is responsible for any electricity failures that prevent the use of the system and cannot be responsible for not fulfilling any obligations under this Agreement because of internet connection or electricity failures. In the case of such failures, if the Client wishes to execute a position, they must telephone our operators on the phone line and give a verbal instruction. The Company reserves the right to decline any verbal instruction in cases where its telephone recording system is not operational, or where the Company is not satisfied with the caller’s/Client’s identity, or where the transaction is complicated.
2.11. The Client acknowledges that the Company bears no responsibility for any loss due to the inability of the Client to access the Trading Platform if this inability was (1) a result of the Client’s failure to keep the Trading Platform software up to date, or (2) caused by any other mechanical, software, computer, telecommunications, or other electronic systems failure in the control of the Client or the Company.
2.12. The Company is responsible for keeping its Trading Platform updated and performing any necessary restarts of the Company’s Servers. These actions may cause the Trading Platform to be inaccessible for a period of time. The Client acknowledges that the Company bears no responsibility for any loss of the Client caused due to these maintenance actions.
3.1. The Company will, in certain circumstances, accept instructions by telephone or in person, provided that the Company is satisfied, at its full discretion, of the caller’s identity and clarity of instructions. Orders received via means other than the electronic Trading Platform will be transmitted to the electronic Trading Platform and processed as if received through it. The Company reserves the right to confirm instructions/orders. The Client accepts the risk of misinterpretation or mistakes in instructions sent through Communication Systems.
3.2. The Client has the right to authorize a third person to give instructions to the Company, provided the Client notifies the Company in writing and the person is approved by the Company. Termination of such authorization requires at least two (2) days' written notice to the Company.
3.3. Once the Client’s instructions or Orders are given to the Company, they cannot be revoked, except in exceptional circumstances at the Company's discretion. The Company has the right to proceed to a partial execution of Client Orders.
3.4. Transactions are executed at the "BID" (Buy) / "ASK" (Sell) prices offered to the Client. Due to the high volatility of markets during the confirmation process, the price may change, and the Company has the right to offer the Client a new price. The Client can either accept the new price or refuse it (canceling the execution).
3.5. The Client can give the following orders: OPEN, CLOSE, Stop-Loss, Take Profit, Buy Limit, Buy Stop, Sell Limit, Sell Stop. Any other orders are automatically rejected. Confirmed open or closed positions cannot be canceled by the Client.
3.6. The Company shall not be held responsible for delays or errors caused during the transmission of orders via computer, or for inaccurate information received via computer. The Company reserves the right to adjust opening/closing prices and volumes in the event a Financial Instrument becomes subject to adjustment as the result of a Corporate Event (e.g., ex-dividend adjustments).
3.7. Orders (Stop-Loss, Take Profit, Buy/Sell Limit, Buy/Sell Stop) are executed at the declared price on the first current price touch. Under certain market conditions (rapid price movements, market gaps, session starts), it may be impossible to execute orders at the declared price. In such cases, the Company has the right to execute the order at the first available price. Therefore, placing a stop-loss order will not necessarily limit your losses to the intended amounts.
3.8. The Client may submit written objections regarding the execution of a transaction within two (2) working days. Otherwise, the transaction will be considered valid and binding.
3.9. At a Margin level of less than 50%, the Company has a discretionary right to begin closing positions starting from the most unprofitable. If the Margin level is equal to or less than 3% on the Classic & Straight Through Processing account, the Company will automatically close all positions at market price.
3.10. The Client agrees that all conversations/communications between the Client and the Company may be recorded and used as evidence in case of a dispute.
3.11. In case of force majeure (events outside the Company's control affecting trading, communications failures, hacker attacks, or suspension of trade in financial markets), the Company shall not bear responsibility for any harm caused to the Client. The Company may suspend, freeze, or close Client positions and request the revision of executed transactions.
3.12. Trading operations using additional functions of the Client trading terminal such as Trailing Stop or Expert Advisors are executed completely under the Client’s responsibility. The Company reserves the right to reverse transactions and terminate the Agreement if the Client uses Expert Advisors that manipulate the execution process or affect the smooth operation of the Trading Platform.
3.13. Contract Specifications, leverage rates (from 1:1 up to 400:1), and swap rates are subject to change at the Company's discretion depending on market situations. The Company has the right to increase or decrease spreads and may suspend trading in certain symbols around Critical News Releases.
4.1. The Client declares that their participation in this Agreement does not conflict with any laws or regulations applicable to them. The Client is the sole responsible person for all trading deals performed in their account, including deposits and withdrawals, and for the safety of their login and password.
4.2. The trading services are strictly suitable only for those who are aware of the risks of trading in the capital markets. The incorrect use of financial leverage runs the risk of losing all deposited capital in a short period of time.
4.3. The Client declares they have knowledge of the trading system, including opening and closing deals. Clients not familiar with the system are advised not to trade without guidance.
4.4. Laws regarding online transactions may vary by country. Participation by individuals under legal age is prohibited. It is recommended that Cardholders retain a copy of transaction records and these Terms and Conditions.
5.1. The Company does not provide investment advice, portfolio management, recommendations, or any advice for or against trading in currencies, derivatives, or any other financial instruments.
5.2. The Company does not provide tax, legal, accounting, or regulatory advice. The Client remains solely responsible for obtaining independent professional advice where necessary.
5.3. To the maximum extent permitted by applicable law, the Company shall not be liable for any errors, inaccuracies, omissions, delays, losses, costs, damages, or expenses suffered by the Client as a result of reliance on information, commentary, market data, opinions, or communications provided by the Company or by any third party.
6.1. A stop-loss order is a solution for suspending a deal causing loss. However, as noted, there is no certainty that the stop-loss order will be executed at the requested rate in volatile market conditions.
6.2. The maximum loss of the Client will not exceed the available funds in their account.
6.3. The Company has a clear guideline to Margin Requirements:
7.1. The Client can browse through reports regarding their ongoing trade through the trading platform at any time.
7.2. The Company does not send printed reports. Upon digital request, a report of ongoing deals and financial status will be provided.
8.1. All trades taken by the Client are their own responsibility. The Company is not responsible for any damage, loss, or debt that occurs directly or indirectly from this Agreement.
8.2. The Client declares it is known to them that trading currency pairs and other financial instruments is high-risk. High leverage can quickly affect the result of a deal.
8.3. The Client declares they have read and understood all details attached to this Agreement.
9.1. Amounts of any deposits or withdrawals will be stated as a Balance transaction in the account history.
9.2. Payments will be delivered to the Client upon request, consistent with the details and conditions in this Agreement.
9.3. The Client declares and confirms that the Company can deduct from their account all taxes or fees due according to regulations, without giving rise to any claims against the Company.
9.4. Clients using credit card transactions are limited to using 1 card per account.
10.1. In a multi-owner account, all owners are held jointly responsible. Any notification given to one owner is regarded as notification to all. Any orders given by one owner are regarded as an order by all owners. If contradictory orders are given, the most recent order will be followed.
11.1. The Company may terminate or suspend this Agreement, in whole or in part, at any time and with immediate effect upon notice to the Client, whereupon such termination or suspension shall become binding without further formality.
11.2. Upon termination by either party, or upon suspension imposed by the Company, all open deals may be required to be closed immediately and the Company may take such steps as it considers necessary to protect its legitimate interests and ensure orderly account closure.
11.3. As from the effective date of termination or suspension, the Client shall not be entitled to open new deals, place new orders, or issue further trading instructions without the Company's prior written approval.
12.1. This Agreement and its appendices supersede all prior communications between the parties.
12.2. Changes to this Agreement must be documented in writing.
12.3. The Client is not entitled to forward, transfer, or assign this Agreement or any associated debit or credit to any third party.
12.4. This Agreement is solely for individuals aged 18 years and above.
12.5. The Client approves receiving messages, announcements, and advertising material from the Company.
12.6. The records and diagrams maintained in the Company's books are considered definitive and correct.
13.1. These Terms apply to all bonus promotions referenced on finoglob.com, affiliated sites, or electronic communications.
13.2. A bonus will only be applied to one account and cannot be transferred between accounts.
13.3. The Client must trade a minimum trading volume of the bonus amount divided by 4 (four) in order to withdraw bonus funds.
13.4. If the requirement is not fulfilled within 60 days (44 market days) from the deposit date, the bonus amount will be withdrawn from the Client’s account. If this causes a margin call, the Company will wait for the Client to deposit additional funds or close positions.
13.5. Example: if funded with $1,000 and received a $200 bonus, a trading volume of 50 lots (200/4) is required to withdraw bonus funds and profits.
13.6. Bonus deposits are not pro-rated. The full trading volume must be met to redeem the bonus.
13.7. By accepting a deposit bonus, the Client may NOT withdraw trading profits or bonus funds until the minimum trading requirements are met. The Client may withdraw their originally deposited funds at any time.
13.8. The Company maintains the right to change the bonus policy at any time, providing prior notice via the website or email.
13.9. Trading volume calculations apply only to FX products.
13.10. Accounts receiving bonuses are subject to a maximum leverage of 100:1.
The Company's finance department supervises every withdrawal request. To be eligible to make a withdrawal, you must supply full compliance documentation:
The minimum withdrawal amount is USD 50.
Note: If the Client has received a credit bonus and wishes to make a withdrawal, the Client must first trade the specified volume as required by the "Bonuses" stipulation (see Section 13 above). If the volume requirement is not met, the withdrawal may be canceled.
When a refund request is submitted, the Company may take up to 3 business days to process it. Upon approval, funds may take an additional 5 to 7 days to reflect in the Client's account depending on their banking institution.
For any disputes or complaints, Clients may contact us via our chat services, by telephone, or by e-mail at support@loanpad.app. The Company processes disputes within 48 hours of receipt.
Know Your Customer policies prevent identity theft, money laundering, financial fraud, and terrorist activity. The Company holds a zero-tolerance fraud policy. Fraudulent activity will result in immediate account closure and forfeiture of all funds.
To secure electronic transactions, the following documents are required before processing cash transactions:
Documents must be provided promptly. Failure to provide documents may result in pending withdrawals being canceled and credited back to the trading account. Documents can be uploaded via the Client area or emailed to support@loanpad.app (scanned or high-quality JPEG).
The Company treats all documents with utmost confidentiality and protects them using the highest level of encryption.
Forex trading strategies aimed at exploiting incorrectly priced currency pairs for risk-free trades by exploiting "holes" in WebTrader technology are strictly forbidden. Abuse or arbitrage using the Company’s bonuses or swap-free accounts is prohibited. The Company reserves the right to remove illegally attained profits from such trading, and the Client shall have no right to oppose.
16.1. A "Recall" or "Chargeback" is defined as any attempt by the Client to reverse, dispute, or cancel a payment transaction made to the Company through a third-party payment provider, credit card issuer, or banking institution, without prior written notification to the Company and without a legitimate, documented justification.
16.2. The Client agrees that initiating an unjustified Recall or Chargeback — including but not limited to disputes filed against deposits made voluntarily and in full knowledge of this Agreement — constitutes a material breach of this Agreement and may be treated as fraudulent conduct.
16.3. In the event of an unjustified Recall or Chargeback, the Company reserves the right to take any or all of the following actions:
16.4. Prior to initiating any payment dispute with a third-party provider, the Client is required to contact the Company directly in writing at support@loanpad.app and allow the Company a period of ten (10) business days to investigate and respond to the complaint. Failure to follow this procedure will be considered evidence of bad faith on the part of the Client.
16.5. The Company reserves the right to provide all relevant documentation — including transaction records, account activity logs, signed agreements, and communication history — to the relevant payment provider, financial authority, or legal body in defense of any Recall or Chargeback claim.
16.6. The Client expressly acknowledges having read, understood, and accepted the terms of this section upon approval of this Agreement.
By opening an account and clicking “I Agree” during the registration process, the Client electronically executes this Agreement and expressly acknowledges that they have read, understood, and accepted these Terms and Conditions in their entirety.
Note: This electronic acceptance shall have the same legal force and effect as a handwritten signature, to the extent permitted by applicable law.
Loanpad is the trading name of Fino Global Ltd., with registration number C169719, licensed as a Full Service Dealer, excluding underwriting under license number GB19025095, Suite 803, 8th floor, Hennessy Tower, Port Louis, Pope Hennessy Street, Mauritius. From FSCMAURITUS Search Name: Fino Glob Ltd for license.
Fino Global PA Ltd, registered number HE 470020, Louki Akrita 14, 3030 Limassol Cyprus, acting as authorised representative to Fino Global Ltd, for the purpose of facilitating payment services to Fino Global Ltd. Payments from the Cyprus entity will be resolved under Cyprus law.
Régulation (FSC Mauritius) : https://opr.fscmauritius.org/ords/opr/r/fsc-opr/fsc-online-public-register-opr — recherchez « Fino Global ».